Objective To assess the effectiveness of the course of “Being a Friend with Patients”. Methods There were three parts in this course: (1) To experience what the empathy was, by counseling activities; (2) To accompany patients in hospital; (3) To share the experience after accompanying. There were 118 participants who were freshmen at the end of 2005. Results and Conclusions According to feedback from the students, they understand empathy and how the patients feel after the counseling. The course is accepted by all students. It may help students to be more attentive to and concerned about their patients, and to provied help for them.
目的 總結同理心在冠心病重癥監護室（CCU）患者家屬溝通中的應用及效果。 方法 選擇2010年4月－5月入住CCU的患者100例，按入院先后順序前50例設定為對照組，后50例設定為觀察組；對照組采用傳統常規方法與患者家屬進行溝通，觀察組應用同理心理念與患者家屬溝通。觀察兩組患者家屬在非探視時間到訪次數、糾紛次數和CCU護理工作滿意度情況。 結果 觀察組患者家屬較對照組在非探視時間到訪次數、糾紛發生次數少，而滿意度較對照組高，兩組比較差異有統計學意義（P＜0.05）。 結論 應用同理心與CCU患者家屬進行溝通，可增加醫患間的理解和信任，減少非探視時間內家屬到訪次數，有利于維護醫院正常的工作秩序，同時減少糾紛的發生，提高了護理服務滿意度。