Survey on satisfaction and emotional state of medical staff participating in online consultation of West China Internet Hospital during the COVID-19 epidemic_Chinese Journal of Clinical Thoracic and Cardiovascular Surgery

Authors：

LI Lei ¹ , ZHANG Jie ¹ , ZHU Peijia ² , ZHANG Longhao ³ ,  ZENG Guojun ⁴ ,  CHEN Lei ¹

1. Department of Clinical Research Management, West China Hospital, Sichuan University, Chengdu, 610041, P.R.China;
2. Department of Science and Technology, West China Hospital, Sichuan University, Chengdu, 610041, P.R.China;
3. Double First-class Construction Office, West China Hospital, Sichuan University, Chengdu, 610041, P.R.China;
4. Department of Vascular Surgery, West China Hospital, Sichuan University, Chengdu, 610041, P.R.China;

Corresponding?author：

ZENG Guojun, Email: benesun@qq.com; CHEN Lei, Email: leilei_25@126.com

Keywords：

COVID-19 epidemic; online consultation; medical staff; job satisfaction; emotional state; investigation

DOI：

10.7507/1007-4848.202101015

Video：

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Objective To investigate the job satisfaction, emotional state and related factors of medical staff participating in online consultation of West China Internet Hospital during the COVID-19 epidemic.Methods Through literature review and expert consultation (Delphi method), the questionnaire was developed, and the online consulting medical staff of West China Hospital of Sichuan University were invited to conduct the questionnaire survey from 26 January to 19 June 2020, and finally the statistical analysis was summarized.Results A total of 132 valid questionnaires were retrieved. Of the 132 subjects, 127 people (96.2%) expressed satisfaction or special satisfaction with the online consulting office format; 103 respondents (78.0%) said that online consulting did not affect or completely did not affect the work and life; 81 people (61.4%) consulted online more than 5 days a week, and 108 people (81.8%) worked within 2 hours a day; the vast majority (97.7%) of the research subjects were satisfied with the content of the training materials and the related support work of the coordination group. Only 29 (22.0%) of the study participants believed that the epidemic caused negative emotions, mainly due to the severity of the epidemic.Conclusion The online consulting medical staff are satisfied with the office form, training materials and coordination work group of the COVID-19 epidemic, and think that it does not affect their work and life. 22.0% of medical staff have negative emotions, and the severity of the epidemic is the main reason.

Citation： LI Lei, ZHANG Jie, ZHU Peijia, ZHANG Longhao, ZENG Guojun, CHEN Lei. Survey on satisfaction and emotional state of medical staff participating in online consultation of West China Internet Hospital during the COVID-19 epidemic. Chinese Journal of Clinical Thoracic and Cardiovascular Surgery, 2021, 28(10): 1172-1177. doi: 10.7507/1007-4848.202101015 Copy

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1. 國家衛生健康委員會醫政醫管局. 關于印發新型冠狀病毒肺炎診療方案(試行第八版)的通知. 2020. URL: http://www.gov.cn:8080/zhengce/zhengceku/2020-08/19/content_5535757.htm. Accessed on 2021-01-01.
2. Zeng GJ, Feng HF, Zhao JC, et al. Post-trauma mental health problems cannot be ignored. Pak J Med Sci, 2012, 28(3): 567-569.
3. Weiss DJ, Dawis RV, England GW, et al. Chief editor. Manual for the Minnesota Satisfaction Questionnaire. Minneapolis MN: The University of Minnesota Press,1967. 125.
4. Hackman JR, Oldham GR. Motivation through the design of work: Test of a theory. Organ Behav Hum Perform, 1976, 16(2): 250-279.
5. Shah MA, Chowdhury RI, al-Enezi N, Shah NM. Determinants of job satisfaction among selected care providers in Kuwait. J Allied Health, 2001, 30(2): 68-74.
6. Muya M, Katsuyama K, Ozaki F, et al. Development of a scale measuring the job satisfaction of Japanese hospital nurses. Jpn J Nurs Sci, 2014, 11(3): 160-70.
7. 李艷麗, 尹文強, 黃冬梅, 等. 醫生工作滿意度與穩定性量表編制的構想. 中華醫院管理雜志, 2006, 22(8): 541-543.
8. 童俐俐, 駱宏. 醫務人員工作滿意度研究分析. 中國醫院管理, 2003, 23(5): 7-8.
9. 國家衛生健康委員會. 2003年8月16日非典型肺炎疫情通報. http://www.nhc.gov.cn/xcs/yqtb/202003/f2c83db9f73d4be5be0dc96af731813c.shtml. Accessed on 2021-01-01.
10. 國家衛生健康委員會. 截至3月8日24時新型冠狀病毒肺炎疫情最新情況. URL: http://www.nhc.gov.cn/xcs/yqtb/202003/f2c83db9f73d4be5be0dc96af731813c.shtml. Accessed on 2021-01-01.
11. World Health Organization. Statement on the second meeting of the International Health Regulations (2005) Emergency Committee regarding the outbreak of novel coronavirus (2019-nCoV). URL: https://www.who.int/news/item/30-01-2020-statement-on-the-second-meeting-of-the-international-health-regulations-(2005)-emergency-committee-regarding-the-outbreak-of-novel-coronavirus-(2019-ncov). Accessed on 2020-01-30.
12. 曾國軍, 趙欣, 師慶科, 等. 主編. 新型冠狀病毒疫情在線防控的華西模式. 成都: 四川科學技術出版社, 2020. 9-15.
13. 國際合作司. 中國-世界衛生組織新型冠狀病毒肺炎聯合專家考察組新聞發布會文字實錄. URL: http://www.nhc.gov.cn/gjhzs/s3578/202002/1fa99f55972740f681d47cde0d1b2522.shtml. Accessed on 2021-01-01.
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15. 戴寧彬, 胡一河, 華鈺潔, 等. 新冠疫情期間蘇州醫務人員心理健康狀況及影響因素分析. 江蘇預防醫學, 2021, 32(1): 35-38.
16. Liu S, Yang L, Zhang C, et al. Online mental health services in China during the COVID-19 outbreak. Lancet Psychiatry, 2020, 7(4): e17-e18.
17. 張宴萍, 褚連芳, 莊開岑, 等. 新冠肺炎疫情下醫務人員壓力、焦慮、抑郁狀況及影響因素研究. 現代預防醫學, 2021, 48(1): 38-43.
18. 顧希茜, 張坤賢, 王藝, 等. 新型冠狀病毒肺炎疫情防控一線手術室護理人員職業緊張與負性情緒和睡眠質量的縱向研究. 職業與健康, 2020, 36(23): 3174-3180.
19. 張瑤, 張西京, 彭嘉熙, 等. 武漢抗新冠肺炎醫務人員心理健康調查. 熱帶醫學雜志, 2020, 20(10): 1371-1374.
20. 黃繼崢, 韓明鋒, 羅騰達, 等. 新型冠狀病毒肺炎定點收治醫院醫務人員心理健康調查. 中華勞動衛生職業病雜志, 2020, 38(3): 192-195.
21. Kang L, Ma S, Chen M, et al. Impact on mental health and perceptions of psychological care among medical and nursing staff in Wuhan during the 2019 novel coronavirus disease outbreak: A cross-sectional study. Brain Behav Immun, 2020, 87: 11-17.

Chinese Journal of Clinical Thoracic and Cardiovascular Surgery

Survey on satisfaction and emotional state of medical staff participating in online consultation of West China Internet Hospital during the COVID-19 epidemic

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