Causes and solutions of dissatisfied complaints about frame glasses wearing after medical optometry_West China Medical Journal

Authors：

 CHEN Taowen

Department of Ophthalmology, West China Hospital, Sichuan University, Chengdu, Sichuan 610041, P. R. China;

Corresponding?author：

CHEN Taowen, Email: taowen288@sohu.com

Keywords：

Glasses wearing after medical optometry; Causes of complaints; Abnormal binocular vision; Compound optometry

DOI：

10.7507/1002-0179.201606207

Video：

Export PDF Favorites Scan Get Citation

Abstract Full text Figures/Tables Video References Cited by

Objective To explore the causes and solutions of dissatisfied complaints about frame glasses wearing after medical optometry to improve service quality. Methods Patients with dissatisfied complaints about frame glasses wearing after medical optometry in West China Medical Center of Optometry Glasses between January 2013 and December 2014 were selected. Targeted re-examination and corresponding treatment was performed on them. The causes of their complaints were clustered and analyzed. Result There were 105 cases of complaints out of the 58 278 patients with frame glasses wearing after medical optometry, including complaints about wearing glasses uncomfortable in 58 cases (55.2%), mainly related to abnormal binocular vision, high myopia and progressive glasses lens fitting; quality of glasses in 23 cases (21.9%), in whom 16 were dissatisfied with the frame; quality of service in 10 cases (9.5%); glasses assembly / calibration in 7 cases (6.7%); and other dissatisfaction in 7 cases (6.7%). Conclusions In medical optometry, optometrists and sales staff should establish a good communication with patients according to individual differences, attach importance to the selection of right frame and lens in patients with high myopia or progressive piece of glasses, introduce the right wearing method of progressive piece of glasses, and enhance the follow-up service. For patients with obvious eye fatigue, it is needed to check the binocular visual function, if the visual fatigue is closely related to abnormal binocular visual function, special glasses fitting and functional training should be instructed to the patients.

Citation： CHEN Taowen. Causes and solutions of dissatisfied complaints about frame glasses wearing after medical optometry. West China Medical Journal, 2017, 32(7): 1050-1053. doi: 10.7507/1002-0179.201606207 Copy

1.	夏菁. 高職院校眼視光專業人才培養面臨的問題及其策略, 2012: 86.
2.	中華人民共和國國家質量監督檢驗檢疫總局, 中國國家標準化管理委員會. GB 13511.1－2011 配裝眼鏡第 1 部分: 單光和多焦點, 2011.
3.	Holden BA, Fricke TR, Wilson DA, et al. Global prevalence of myopia and high myopia and temporal trends from 2000 through 2050. Ophthalmology, 2016, 123(5): 1036-1042.
4.	朱晉, 牟章兵, 葉慶臨, 等. 成都市 2 所學校學生屈光不正及配鏡情況的流行病學調查. 現代預防醫學, 2011, 38(6): 1028-1030, 1034.
5.	蘇哲, 肖林, 劉鵬飛. 小瞳孔電腦驗光在兒童屈光不正篩查中的可行性探討. 國際眼科雜志, 2015, 15(7): 1287-1289.
6.	段思琦, 李靜姣, 鐘華, 等. 6-15 歲兒童近視性散光的臨床分析. 中國斜視與小兒眼科雜志, 2015, 23(4): 10-14.
7.	齊麗麗, 孫麗麗, 李吉. 兒童散瞳電腦驗光與檢影驗光對比. 國際眼科雜志, 2015, 15(6): 1110-1111.
8.	張麗敏, 林安嶺, 韓晶巖. 醫學驗光的臨床應用. 蒙古醫學雜志, 2007, 39(2): 228-229.
9.	卓文淵, 施長春, 林余蕾. 兒童遠視引起的雙眼屈光不正性弱視的矯正治療探討. 國際眼科雜志, 2014, 14(6): 1026-1029.
10.	褚仁遠, 瞿小妹. 應該大力加強對" 醫學驗光”的研究與實施. 眼視光學雜志, 2008, 10(6): 401-402.
11.	謝紅波. 兒童眼鏡驗配不滿意投訴原因分析. 中國斜視與小兒眼科雜志, 2012, 20(2): 93-94.
12.	周巧云, 李晶, 戴艷. 屈光不正兒童配鏡不當原因分析. 浙江預防醫學, 2011, 23(4): 66-67.
13.	劉興亮, 喻謙, 楊建華, 等. 高度近視患者盲和低視力情況及相關因素分析. 國際眼科雜志, 2016, 16(9): 1705-1708.
14.	周靜, 楊積文. 低度近視戴鏡與否對近視發展程度的影響. 國際眼科雜志, 2011, 11(3): 554-555.
15.	徐海云, 趙秋富, 尹紅, 等. 醫學驗光配鏡治療兒童弱視的療效觀察體會. 醫療裝備, 2015, 28(4): 53-54.
16.	趙樂, 李莉婧, 王煥榮. 影響青少年近視矯正視力低下相關因素探討. 中國斜視與小兒眼科雜志, 2012, 20(4): 169-170.
17.	唐秀俠, 劉蘇冰, 曾慶廣, 等. 老視眼醫學驗光與常規驗光的對比研究. 國際眼科雜志, 2006, 6(3): 696-697.

1. 夏菁. 高職院校眼視光專業人才培養面臨的問題及其策略, 2012: 86.
2. 中華人民共和國國家質量監督檢驗檢疫總局, 中國國家標準化管理委員會. GB 13511.1－2011 配裝眼鏡第 1 部分: 單光和多焦點, 2011.
3. Holden BA, Fricke TR, Wilson DA, et al. Global prevalence of myopia and high myopia and temporal trends from 2000 through 2050. Ophthalmology, 2016, 123(5): 1036-1042.
4. 朱晉, 牟章兵, 葉慶臨, 等. 成都市 2 所學校學生屈光不正及配鏡情況的流行病學調查. 現代預防醫學, 2011, 38(6): 1028-1030, 1034.
5. 蘇哲, 肖林, 劉鵬飛. 小瞳孔電腦驗光在兒童屈光不正篩查中的可行性探討. 國際眼科雜志, 2015, 15(7): 1287-1289.
6. 段思琦, 李靜姣, 鐘華, 等. 6-15 歲兒童近視性散光的臨床分析. 中國斜視與小兒眼科雜志, 2015, 23(4): 10-14.
7. 齊麗麗, 孫麗麗, 李吉. 兒童散瞳電腦驗光與檢影驗光對比. 國際眼科雜志, 2015, 15(6): 1110-1111.
8. 張麗敏, 林安嶺, 韓晶巖. 醫學驗光的臨床應用. 蒙古醫學雜志, 2007, 39(2): 228-229.
9. 卓文淵, 施長春, 林余蕾. 兒童遠視引起的雙眼屈光不正性弱視的矯正治療探討. 國際眼科雜志, 2014, 14(6): 1026-1029.
10. 褚仁遠, 瞿小妹. 應該大力加強對" 醫學驗光”的研究與實施. 眼視光學雜志, 2008, 10(6): 401-402.
11. 謝紅波. 兒童眼鏡驗配不滿意投訴原因分析. 中國斜視與小兒眼科雜志, 2012, 20(2): 93-94.
12. 周巧云, 李晶, 戴艷. 屈光不正兒童配鏡不當原因分析. 浙江預防醫學, 2011, 23(4): 66-67.
13. 劉興亮, 喻謙, 楊建華, 等. 高度近視患者盲和低視力情況及相關因素分析. 國際眼科雜志, 2016, 16(9): 1705-1708.
14. 周靜, 楊積文. 低度近視戴鏡與否對近視發展程度的影響. 國際眼科雜志, 2011, 11(3): 554-555.
15. 徐海云, 趙秋富, 尹紅, 等. 醫學驗光配鏡治療兒童弱視的療效觀察體會. 醫療裝備, 2015, 28(4): 53-54.
16. 趙樂, 李莉婧, 王煥榮. 影響青少年近視矯正視力低下相關因素探討. 中國斜視與小兒眼科雜志, 2012, 20(4): 169-170.
17. 唐秀俠, 劉蘇冰, 曾慶廣, 等. 老視眼醫學驗光與常規驗光的對比研究. 國際眼科雜志, 2006, 6(3): 696-697.

Previous Article
The diagnostic value of real-time tissue elastography in differentiating benign and malignant breast tumors
Next Article
眶隔釋放聯合外眥錨著技術在眼袋整形中的應用

West China Medical Journal

Causes and solutions of dissatisfied complaints about frame glasses wearing after medical optometry

Abstract Full text Figures/Tables Video References Cited by

Previous Article

Next Article

Format

Content